For as long as we’ve had a relatively free press, sex scandals have always made the headlines. So it’s not surprising that Me Too and the Catholic Church’s misdeeds distract us from our mundane routines. And the standards expected are hard to disagree with – unwanted advances and worse are not defensible. But it occurs to me that while we are paying attention to the high standards of care from public figures, even those who are not elected, we are not applying similarly high standards to ourselves and colleagues.
I’ve been living in Monmouthshire for two years now and it’s great. So lovely in fact that people have formed a (quite) orderly queue to come and stay with me and enjoy its charms (in the presence of me but you can’t have it all, remember!).
Mostly people drive and nowadays a postcode is usually sufficient. But in the countryside a postcode can cover quite a large area and phones can lose signal, or even charge (which happened last month). So some written directions can come in rather handy. And after two years I’ve nearly got them right!
As WealthBeing says, it’s inevitable that things will go wrong with your product or service. But that’s not a problem in growing a business, so long as you deal with it well.
Software is less “buggy” than it was. But nowadays everything tries to connect with everything else and this is where a lot of issues arise. Helpdesks are essential as are FAQs and checklists but these are just tools and the more skilfully that they are wielded the better the result. Done well, support can be not just a problem solver but positively enhance the reputation of the business and so build its brand. I think that the key word to convey to the team is Listen”.
WealthBeing says that in order to succeed your service needs to be good – not perfect and not quite good. So I thought I would share this business card, which I think is good, and so indicates that the person to whom it belongs is good too. Here’s what I observe:
I moved into a new flat recently so I had to get some furniture and set up internet and TV. As you know there are many choices to make, and it’s difficult because they all promise the best, perfect, service. But is it?
No. They all turned up on time, they all used the technology (mobile phones simply) to let me know that everything was in hand and I essentially got what I wanted But not one of them was perfect.